Introduction

Padel Shift ("we", "our", "us") is committed to protecting and respecting your privacy. This policy outlines how we collect, use, store and protect your personal information when you interact with us, including when you visit our website, sign up for our services or attend our events.

Information we collect

We may collect and process the following types of personal information:

1. Personal information: When you visit our Site or use our services, we may collect personal information such as your name, email address, postal address, phone number and any other information you voluntarily provide to us.‍
2. Booking information: Details of your bookings for courts, events or coaching.
3. ‍Communications: The communications you exchange with us, for example - emails, letters, calls, logs of face-to-face interactions. Any surveys you partake in, or feedback you send or say to us.‍
4. Website usage data: Automatically collected information about your interactions with our Site, including your IP address, browser type, pages visited and time spent on our Site, and referring source.

How we use your information

We use your data for the following purposes:

1. Service delivery: To provide you with the services you have requested including managing and processing your bookings and activities.
2. Communication: To send you updates, newsletters, or promotional materials about our services subject to your consent.
3. ‍Process and delivery of purchases: Process and deliver products you have ordered from us.

1. Improvement of services: `To analyse and improve our services and website based on your feedback and usage data.
2. Legal compliance: To comply with any legal obligations, including reporting to regulatory authorities if required.

Legal basis for processing

We process your personal data on the following legal bases:

1. Contractual obligation: To fulfill our contractual obligations to you, such as providing services.
2. Legitimate interests: For our legitimate interests in running and improving our business.
3. Consent: Where you have provided consent, particularly for receiving marketing communications.
4. Legal compliance: To comply with any legal obligations to which we are subject.

Sharing your data

We do not sell your personal data. We may share your information with:

1. Service providers: Third-party providers who assist in operating our business, such as payment processors, email service providers, tills and booking apps, shipping partners for order fullfilment and IT support.
2. Legal authorities: If required by law
3. Event partners: If you participate in events our tournaments, we may share relevant information with event organisers.‍
4. Analytics providers: Google Analytics

Data security

We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage to personal data. However, no method of transmission over the internet is 100% secure.

Data retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You can request deletion of your personal data at any time (see the section below on your right to d).

International transfer

If you are accessing our site from outside the UK or EU, please note your data may be transferred to servers located in other countries.

Your rights

Under the UK GDPR, you have the following rights regarding your personal data:

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To exercise these rights contact hello@padelshift.com

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised 'Last updated' date. We encourage you to periodically review the Privacy Policy on our website for the latest information on our privacy practices.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at hello@padelshift.com If you have a complaint or concern about how we are processing your personal information, then we will endeavour to address such concerns.

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Last updated 05/08/2025